Help centre

Frequently asked questions

I cannot sign in

Use the contact form and choose account access. Tell us the email address you used. Do not send a password.

I need to cancel or refund an appointment

Open the appointment if you have the reference. If you cannot access it, contact us and choose payment, refund or charge. Refunds are paid in EUR to the original method unless another supported route is shown.

The doctor did not attend or the consultation failed

Contact us with the booking reference if you have it. Provider no-shows and technical failures are support cases and can be reviewed for refund or rebooking.

I am worried about care or clinician conduct

Use the contact form and choose clinical concern. It is routed to clinical governance, not the ordinary support queue. If there is immediate danger, call 112.

I want my data or need something corrected

Choose privacy or data request on the contact form. Medical record deletion may be limited by Irish retention obligations, but we will explain what can and cannot be changed.